Returns & Exchanges
At Artisanal Caramels, we take pride in our handcrafted confections and want you to be completely satisfied with every bite. Due to the perishable nature of our products, we offer replacements or refunds for any items that arrive damaged or do not meet our quality standards.
Contact Support
Email our customer care team within 7 days of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the packaging and the product to help us understand the quality concern or shipping damage.
Form Review
Our master confectioners will review your request within 48 hours to determine if a replacement or a full refund is appropriate.
Resolution
Once approved, we will immediately ship a fresh batch of caramels to your address or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing